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Do I need to pre-book a Swim Session?

The short answer is Yes! With Covid-19 restrictions still in place we need you to pre-book your swim place, for track and trace purposes and that we can operate the pool safely for everyone. Our online Swim Session Booking system allows you to pre book your swim session.

Before you Book

Before making a booking, it is important to note the following conditions:

  1. No Refunds! Once you have booked a swim session you can cancel the booking. However, we cannot issue refunds on purchased tickets except in circumstances where the Pool Team have to cancel the session for some unforeseen circumstances such as bad weather (i.e. thunder and lightning). Therefore, please make sure you book the correct session and at the time you want. If it is a family session, make sure you have included all the people who will attend the session.

  2. Name, Email address and mobile number: You will need to provide your name, a valid email address and a mobile telephone number. NOTE: This information is required for track and trace purposes if and when we have to do this. If you are booking a Family Ticket you will need to enter the names of each person attending whether it be an adult, child or infant.

  3. Register for an Account: If you intend to book a number of sessions during the season, we suggest you register for an account. The reason for this is that once you have registered, your details will be stored on the web site. When you come to make your next booking and you login, your contact details will be automatically filled in on the booking form, saving you having enter them each time you book a session. You will also be able to see all your booking history and tickets on the website

  4. Payment: We use PayPal to handle payments for your tickets. If you have a PayPal account you can login to your PayPal account during the payment process to pay via your PayPal account, Alternatively, you can use your credit or debit card. Please note: we do not store your credit/debit card details on our servers. After the payment processing is completed you will see a box 'Return to Merchant'. Please make sure you tick the box to return to our booking system, your ticket is only issued once you have ticked the 'Return to Merchant'

Tickets

Once you have made your booking you will receive a confirmation and tickets via the email address you specify in the booking form. If you have registered for an account you can see your bookings and tickets on your registration history page which will be available to you after you login to your account. 

For Family Swim Sessions, you will receive separate tickets for each person attending.

Tickets - Bring them with you

Please make sure you either print your tickets or have them on your mobile device when you arrive at the pool.