Gift Voucher FAQs

Please see our FAQs for further information

How does a monetary voucher work ?
The value of the voucher can be redeemed over 12 months for any sessions until the gifted amount has been used.
The voucher can also be used as part payment towards any activity costing more than the amount given.

Are vouchers easy to redeem ?
Definitely!  Our system is designed to be easy…
You can redeem them online or email our Pool Manager for assistance

Whose details do I give when buying a voucher ?
For simplicity, enter your own details to buy a voucher. 
When the recipient redeems their voucher, they can amend the user information to personalise it with their details.

I’ve lost my voucher confirmation - what should I do ?
Don’t worry - we’ll help you find it!
Simply email us with your name, the session you booked and the email address that you used.
We’ll do our best to locate it though we.may need to ask for a few additional details.

What if my voucher has expired?
We want you to enjoy using your voucher so we’ll accept it for upto 6 months after its expiry date.
We’ll also give you one chance to extend your voucher for a further 6 months, subject to a £5 admin charge.
Sadly, if the 6 month grace period has elapsed, it can’t be used or extended.

If you’ve not found an answer to your query, please give us a call - we’re here to help!
Tel: 01285 653947 (Pool Hours only)