Frequently Asked Questions

Here you will find most of the common questions asked by our visitors, so hopefully you might find the answer to your question here. Click on the topics for more information. If you can't find the answer here, then please contact the relevant team via the Contact Us page
Note on logging into your Account
If you are having problems logging into your account, please check you are entering the right credentials( correct  user name and password). If you having trouble with your password, you can reset it using the Forgot Password link on the Login box. Click on the link and enter your email address. An email will be sent to the address you enter with a link to reset your password. Please try this before contacting our support team.

Popular Questions

  • How do I cancel or change a booking?

    PLEASE NOTE: For paid swims, we cannot offer refunds if you cancel your booking. This…

  • Aqua aerobics

    We run 3 aqua aerobics session per week, Monday and Tuesday mornings and Thursday evenings.…

  • Bringing Children to the pool - What is the ratio of adults to children attending the swim session?

    If you are bringing children to the pool, you need to consider the following Children…

  • Do I need an account?

    The short answer is NO, you do not need a COASP account as you can…

  • Do you have 'concession' pricing?

    Yes, There are concessions for over 60's, Students in full time education as well as…

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